She went to Waterway Point to withdraw cash ahead of Hari Raya Aidilfitri’s celebrations, but ended up losing $ 2,400, after buying a few skin care products.
When Ms. Nurhuda Halim’s mother told her what had happened, the 23-year-old student was stunned.
Her 60-year-old mother, who had never used skin care products, had completed four Nets transactions in two hours at the Aqua Mineral store after being offered various beauty care items by sales staff.
Speaking to The New Paper recently, Ms Nurhuda, who did not want to reveal her mother’s name, said: “My mother said she was shocked at herself and didn’t know what had happened. It all started when she walked past the store and was asked to try some samples.
“She agreed to buy a product for $ 180. Then she was recommended more products to her and it all came to $ 2,400.”
Products purchased included an anti-wrinkle serum for $ 1,000 and a neck appliance valued at $ 1,199.
Ms Nurhada went to the Aqua Mineral store around 8 p.m. the same evening on May 6 to request a refund, but it was closed.
She then reported the incident to the Consumers Association of Singapore (case).
In response to questions from TNP, a spokesperson for Aqua Mineral said it issued a full refund on May 10.
“We learned that a customer purchased a face scrub from our store, and the customer service team recommended additional products for her eyes and neck after mentioning they were areas of concern. for his body, âthe spokesperson said.
âWe understand that the customer initially accepted the products and purchased them through Nets, but wanted a refund after reconsidering their purchase.
“We respect her decision and sincerely apologize for this experience. We believe that customer service is of the utmost importance and that it is essential to maintain good and strong relationships with our customers.”
The chairman of the case, Lim Biow Chuan, confirmed that he had received Ms. Nurhada’s complaint.
He revealed that the beauty industry is consistently among the top three industries in terms of customer complaints.
He said Case received 408 press sales complaints last year and 108 complaints already from Jan.1 to April 30 this year.[[nid:528135]]
Last September, an office cleaner, 63, was reportedly forced to spend $ 13,180 on cosmetics at a beauty salon in Suntec City.
The products were returned and the money was refunded three days later.
In another incident the same month, an 88-year-old retiree was billed $ 4,445 for a one-time facial treatment at a beauty spa in Tampines Interchange and ended up paying $ 2,000.
The man was initially billed $ 20 for each of the 220 suspected oil bumps removed.
His grandson, who wanted to be known only as Mr. Ho, said the elderly man had not received a refund.
Case advised them to go to court, but they did not want to incur any additional costs.
Ms Nurhada said she had heard of such cases involving elderly people in recent years.
She said: “My mom was devastated when it sank into the fact that she had spent so much money on things she didn’t need.”
Relieved that Aqua Mineral gave a refund, she now often reminds her mother to consult with family before making expensive purchases.
She said, “One should be as cautious as possible, and if they find themselves in such a situation, they should call a family member or someone they trust.”
This article first appeared in The new paper. Permission required for reproduction.