GRENOBLE, France, April 14, 2022–(BUSINESS WIRE)–Regulatory news:
Spartoo (ISIN: FR00140043Y1 – mnemonic: ALSPT) (Paris:ALSPT), one of the main e-retailers of fashion items in Europe, announces today that it has been ranked number one in the 2022 ranking of the best e-retailers by CAPITAL magazine, the leading French economic magazine. The score of 8.6/10 obtained at the “Multi-brand shoes“category, within”Fashion and accessories websites“, stands out as the highest score awarded to an e-commerce site, all categories combined.
The ranking was based on a strict methodology which evaluated a large panel of 3,000 e-shoppers on more than 60 criteria linked to the main themes to which consumers are sensitive, namely the design and ergonomics of the site, the purchase and delivery, trust and security, service and communication. , payment and technical performance.
Spartoo’s rating clearly attests to its commercial, operational and technical excellence on all of the aforementioned criteria, echoing the site’s customer-centric approach, historically objectified by Trustpilot’s ratings, among the highest in the sector in France and in Europe. Among the criteria used are the scope of the product offer, the quality of the logistics, with item tracking by RFID chips, and the customer service provided by an internal call center.
Boris Saragaglia, co-founder and CEO of Spartoomentioned: “We are particularly proud to rise, for the second year, to the top rank of e-merchants by obtaining the best score in all categories in this ranking based on a demanding methodology and integrating a complete set of criteria. This award validates, once again, our strategy based, for more than 15 years, on mastering the entire value chain of e-commerce businesses, from transport to after-sales service, including logistics, as well as as the technological platform based on a high quality IT architecture and proprietary marketing tools. A winning choice that would not have been possible without the internalization of the know-how held by our formidable team of more than 400 employees of nearly 30 different nationalities. All are committed to the same objective: customer satisfaction through a unique and constantly expanding product offer, with the widest choice of fashion items in Europe, and unparalleled customer service..”
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Gross value of goods and half-year results 2022:
October 3, 2022 after market
With 10,000 brands and more than 1.2 million items, Spartoo offers one of the widest selections of fashion items (shoes, ready-to-wear, bags) in more than 30 countries in Europe, thanks to its team of more than 400 employees of nearly 30 different nationalities. In 2021, the Group generated a GMV (Gross Merchandise Value) of 214 million euros, of which 41% internationally. With an integrated logistics platform and after-sales service, Spartoo stands out for its customer-centric approach, as evidenced by a very high customer satisfaction rate. The strategy is based on the strong synergies between the online sales model and the strengths of physical stores, vectors of loyalty and notoriety. Capitalizing on its e-commerce know-how, Spartoo has also developed a complete range of services for professionals.
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